Account & Billing
Everything about subscriptions, payments, and account management lives here.
Subscription Plans
Hobbyist
- ✓ Up to 50 items
- ✓ 3 images per item
- ✓ 3 storage locations
- ✓ Marketplace access (7.5% fee)
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Collector
- ✓ Up to 150 items
- ✓ 10 images per item
- ✓ Full marketplace access
- ✓ Unlimited storage locations
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Enthusiast
- ✓ Unlimited items & images
- ✓ 2.5% marketplace fees
- ✓ Priority listings
- ✓ Advanced analytics & AI
View Details
Quick Links
💳 Payment Methods
Learn about supported payment methods, updating payment information, and payment security.
Learn More →
🔄 Cancellation & Refunds
Information about canceling your subscription, refund policies, and account closure.
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💰 Stripe Connect
Set up seller payments to receive funds from marketplace sales directly to your account.
Learn More →
Managing Your Subscription
Upgrading Your Plan
Head to Settings > Subscription, pick a plan, confirm your payment details, and you're upgraded immediately.
Downgrading Your Plan
Same process—go to Settings > Subscription and select a lower tier. The change happens at the end of your current billing period, so you keep the higher tier features until then.
Canceling Your Subscription
Click "Cancel Subscription" in Settings > Subscription. We'll ask for feedback (optional), then you confirm. You keep access until your current billing period ends.
Payment Processing
Supported Payment Methods
- Credit/Debit Cards - Visa, Mastercard, American Express, Discover
- Digital Wallets - Apple Pay, Google Pay
- Bank Transfers - ACH (US only)
Security
Payments go through Stripe, which is PCI DSS Level 1 certified. We don't store any card data on our servers, and Stripe supports 3D Secure authentication.
Billing Cycles
Monthly plans bill on the same day each month. Annual billing saves you 17% (Collector: £50/year, Enthusiast: £150/year).
Marketplace Payments
For Sellers
If you want to sell items, you need to set up Stripe Connect. Go through the onboarding process, verify your identity, add your bank account, and you can start receiving payouts.
For Buyers
When you buy something, checkout happens through Stripe. You can use multiple payment methods, and all transactions are logged in your account.
Need Help?
Common Questions
- How do I update my payment method?
- What happens if my payment fails?
- Can I get a refund?
- How do I view my invoices?
Contact Support
For billing questions or issues:
- 📧 Email: [email protected]
- 💬 Live Chat: Available in Settings
- 📖 General Support